Balloons Floating in the Air

Birthday Party FAQ

Q: Whom do I contact?
A: Penny Horst, the Kid’s Programs Director at penny@pacific.clinic or (509)783-5465 EXT 137 


Q: How long do I get for my party activity?
A: 1 hour per activity unless another hour is added, or arrangements are made with Penny in advance.

Q: Can I add an extra activity or more time to the activity?
A: YES! Arrangements must be made with Penny in advance.

Q: Can I add extra time?
A: Yes!  Arrangements must be made with Penny in advance.

Q: I plan on having more than 11 kids at the party is there anything I need to do?
A: Please contact Penny, there might be a need to add more staff to safely accommodate your party.

Q: Some of my guests are members will they count toward my guest list?
A: Yes, they do.

Q: Are siblings counted as a guest? 
A: Yes, unless they are under 2 or older than 16.

Q: Will there be other swimmers during my swim party?
A: Yes, unless you book a private party in the water park. Click here to request a private party! (Seasonal only request.)

Q: Can I make changes to my party i.e.: day/time of my party, change party package/activity?
A: Yes contact Penny to make changes 5 days in advance.

 

Q: What happens if more than 11 guests show up for the party?
A: There is a charge of $5 (indoor) or $10 (waterpark) per additional guest that will be automatically charged to your card on

file the next business day.

 

Q: I need to cancel my party do I get all my money back?
A: All fees except the $50 non-refundable deposit can be refunded if you cancel more than 3 days in advance.

Q: What happens if I am not able to make it to the party due to illness or a family emergency?
A: Please contact Penny directly as soon as possible to reschedule your party. There is no fee to change your party day/time.

You are responsible for contacting your guests to let them know. 

 

Q: Do we need to bring our own towels?
A: Yes, we do not provide towel service.

 

Q: I have a special request for days/times/colors not offered on the website can you accommodate me?
A: We will try our absolute best to accommodate, but arrangements must be made in advance with Penny. 

 

Q: What happens if I go over my time? 
A: There are often multiple parties scheduled throughout the day with little transition time, your party's clean-up is included in your 2-hour party booking.  If you deliberately go over your scheduled time, there is a $30 fee (indoor) $50 (waterpark) for every 15 minutes over the scheduled time. This will automatically be charged to your card on file the next business day.

 

Q: Can I bring my own food/beverages?
A: Yes, you can bring your own food and beverages, however, alcohol must be purchased from our restaurant and consumed within the roped area (seasonal). 

 

Q: Is there refrigeration available?
A: Yes, we have onsite refrigerators and freezers, your host will place your items that need special care in the appropriate location.  

 

Q: What is not allowed?
A: Smoking, vaping, smokeless tobacco, and drugs are not permitted in SplashDown Cove or on Pacific Clinic property. Alcohol is not allowed to be brought into the facility or waterpark. However, you can purchase alcohol and enjoy it within the roped areas from the restaurant in the waterpark (seasonal)

Q: How early can I come to set up for my party?
A: There are often multiple parties scheduled throughout the day with little transition time, you may arrive 15 minutes prior to your scheduled party time.

 

Q: I would like to book a private party in the waterpark, is this possible?
A: Yes, Contact Penny for prices and availability, or click here to submit a request form!

 

Q: How far out can I book my party?
A: You can book your party up to 6 months in advance, sometimes longer. Click here to book your party!

 

Q: I have a question that is not on this page or I need help booking my party what do I do?
A: Contact Penny, she is more than happy to assist you.